Returns & Exchanges
We want you to be completely satisfied with your handcrafted garment, which is why we offer a 28-day return period for all full-priced items. Please ensure products are returned in their original condition with all tags attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring the return form is included inside the parcel to prevent processing delays.
Ship the Item
Print your prepaid shipping label from the portal and drop the package off at your nearest authorized collection point or schedule a courier pickup.
Receive Refund
Once our Manchester factory team inspects the returned goods, your refund will be processed to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing